Terms & Conditions

Check-in and Check-out

Standard check-in time is 12:00 PM, and check-out time is 11:00 AM on the day of departure. Requests for early check-in or late check-out are subject to room availability and may attract additional charges. Guests are requested to settle all outstanding bills before departure.

Guest Registration

In accordance with applicable laws of India, every guest must present a valid government-issued photo identification at the time of check-in. International guests are required to provide a valid passport, visa, and any additional documentation required by statutory authorities. The hotel reserves the right to refuse accommodation where satisfactory identification cannot be produced.

Room Occupancy

Only registered guests are permitted to occupy the assigned room. Visitors may be received in guest rooms only after notifying the Front Office and complying with the hotel’s visitor policy. Overnight stays by unregistered visitors are strictly prohibited unless formally registered with the hotel.

Visitor Policy

Visitors are permitted in guest rooms until 8:00 PM. Visitors remaining beyond this time or staying overnight must complete the required registration formalities and may be subject to additional accommodation charges. The hotel reserves the right to restrict visitor access in the interest of guest safety and security.

Housekeeping Services

Housekeeping services are generally available between 9:00 AM and 1:00 PM. Guests who do not wish to be disturbed during this period are requested to use the “Do Not Disturb” indicator provided. While every effort will be made to accommodate guest preferences, housekeeping schedules may vary depending on operational requirements.

Room Keys and Security

Guests are responsible for safeguarding the room key or access card issued at check-in. The room should remain locked whenever left unattended. Lost or damaged keys may attract replacement charges. Guests are encouraged to store valuables securely and report any security concerns immediately to the Front Office.

Safe Custody of Valuables

While every reasonable effort is made to ensure guest safety, Landmark By Pai shall not be responsible for the loss, theft, or damage of cash, jewellery, electronic devices, documents, or other personal belongings unless such items have been formally deposited with the hotel for safe custody where such facilities are available. Guests are encouraged to exercise reasonable care in safeguarding their personal property.

Hotel Property

Guests are expected to use hotel facilities, furniture, fixtures, linens, electrical appliances, and other amenities responsibly. Any damage caused through negligence, misuse, intentional acts, or improper handling may result in repair, replacement, or restoration charges payable by the guest.

Prohibited Activities

To ensure the safety and comfort of all guests, activities that are unlawful, disruptive, or potentially hazardous are strictly prohibited within the hotel premises. This includes gambling, illegal activities, excessive noise, disorderly conduct, and any behaviour that disturbs other guests or interferes with hotel operations.

Smoking Policy

Smoking is permitted only in designated smoking areas, where available. Smoking inside non-smoking guest rooms, corridors, restaurants, banquet facilities, elevators, or other restricted areas is strictly prohibited. Additional cleaning or restoration charges may be imposed where smoking occurs in prohibited areas.

Alcohol Consumption

Consumption of alcoholic beverages is permitted only in accordance with applicable laws and hotel policies. Guests are expected to consume alcohol responsibly. The hotel reserves the right to refuse service or take appropriate action where behaviour resulting from alcohol consumption compromises the safety, comfort, or well-being of other guests or employees.

Dangerous and Prohibited Items

Guests shall not bring into the hotel any firearms, explosives, hazardous chemicals, inflammable substances, narcotic drugs, toxic materials, or any other dangerous or prohibited articles except where permitted under applicable law and expressly authorised by hotel management. The hotel reserves the right to inspect luggage where reasonably necessary for safety or legal compliance.

Food and Beverage Policy

Outside food and beverages are generally not permitted within the hotel unless prior approval has been granted by the management. Exceptions may be considered for infant food, medically required dietary items, or other circumstances approved by the hotel.

Electrical Appliances

For safety reasons, guests are requested not to use personal cooking equipment, hot plates, electric heaters, induction cookers, immersion rods, or other high-power electrical appliances inside guest rooms unless specifically authorised by the hotel.

Wi-Fi Services

Complimentary wireless internet access is provided as a convenience for guests. Users are responsible for ensuring that internet services are utilised lawfully and responsibly. The hotel shall not be liable for interruptions, reduced speeds, data loss, or compatibility issues arising from the use of internet services.

Parking

Complimentary parking is available for registered guests, subject to availability. While reasonable security measures are maintained, vehicles are parked entirely at the owner’s risk. Landmark By Pai shall not be liable for theft, loss, damage, fire, accident, or any loss of articles left inside parked vehicles.

Airport Transfers

Airport transfer services may be arranged upon prior request and are subject to availability. Applicable charges will be communicated at the time of booking in accordance with the prevailing tariff.

Fire Safety

The hotel is equipped with fire detection and emergency response systems for guest safety. In the event of an emergency, guests are requested to remain calm, follow instructions issued by hotel personnel, and familiarise themselves with the evacuation plan displayed inside their guest room.

Laundry Services

Laundry and ironing services are available upon request and are subject to applicable service charges and turnaround times. While every reasonable care is taken during processing, the hotel’s liability for damage or loss shall be limited in accordance with the laundry service policy.

Noise and Respect for Other Guests

Guests are requested to maintain a peaceful environment at all times. Excessive noise, loud music, parties, or behaviour likely to disturb other guests is not permitted. The hotel reserves the right to take appropriate action where such behaviour adversely affects the comfort of others.

Lost and Found

Items found within the hotel premises will be recorded and retained for a reasonable period in accordance with the hotel’s Lost and Found Policy. Guests claiming lost property may be required to provide satisfactory proof of ownership before items are released.

Force Majeure

Landmark By Pai shall not be held responsible for any delay, interruption, or failure in providing services arising from events beyond its reasonable control, including natural disasters, acts of government, civil disturbances, epidemics, pandemics, power failures, labour disputes, or other unforeseen circumstances.

Right to Refuse Service

The hotel reserves the right to refuse accommodation, discontinue services, or require a guest to leave the premises without refund where such action is considered necessary for reasons of safety, security, non-payment, unlawful conduct, violation of these Terms & Conditions, or behaviour that adversely affects other guests, employees, or hotel operations.

Limitation of Liability

To the fullest extent permitted by applicable law, Landmark By Pai shall not be liable for any indirect, incidental, consequential, or special damages arising from a guest’s stay, use of hotel facilities, or services except where such liability cannot legally be excluded.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes arising in connection with a guest’s stay or use of the hotel’s services shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over Belagavi, Karnataka.

Acceptance

By checking into Landmark By Pai, using any hotel facilities, or continuing to occupy the premises, guests confirm that they have read, understood, and agreed to comply with these Guest Terms & Conditions.