Privacy Policy
At Landmark By Pai, we believe that trust is the foundation of exceptional hospitality. Every guest who chooses to stay with us entrusts us not only with their comfort but also with their personal information. We recognize the importance of protecting that information and are committed to maintaining the highest standards of privacy, confidentiality, and data security throughout every stage of your relationship with us. This Privacy Policy & Data Protection Statement explains how Landmark By Pai (“the Hotel”, “we”, “our”, or “us”) collects, processes, stores, uses, protects, and shares personal information obtained through our website, reservation platforms, telephone bookings, email correspondence, walk-in enquiries, restaurant reservations, banquet bookings, corporate engagements, promotional campaigns, and other hospitality services offered by the hotel.
Our objective is to ensure complete transparency regarding the manner in which personal information is handled while providing guests with a safe, secure, and seamless hospitality experience. This policy has been prepared in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act), while also incorporating internationally accepted principles of privacy, accountability, fairness, transparency, and responsible information management commonly followed across the global hospitality industry.
By accessing our website, making a reservation, visiting our premises, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information in accordance with the practices described herein.
Scope of this Policy
This Privacy Policy applies to all personal information collected by Landmark By Pai through its official website, reservation enquiries, online booking systems, telephone conversations, email communications, social media interactions, guest registration processes, restaurant reservations, banquet and conference bookings, promotional activities, customer feedback, surveys, and any other service offered directly by the hotel.
The policy also applies to information collected from authorised travel agencies, online travel platforms, corporate booking partners, event organisers, payment service providers, and other legitimate business partners where such information is necessary to facilitate reservations or provide hospitality services.
This Privacy Policy applies equally to business travellers, leisure guests, families, event organisers, vendors, corporate clients, restaurant patrons, visitors to our website, and individuals who communicate with Landmark By Pai for any legitimate business purpose.
Our Commitment to Data Protection
Protecting personal information is an integral part of our commitment to quality hospitality. We understand that privacy is not merely a legal obligation but a responsibility that reflects our respect for every guest who chooses Landmark By Pai.
Accordingly, we collect only the information reasonably necessary to provide our services, comply with applicable legal obligations, improve guest experiences, maintain operational efficiency, and safeguard our hotel, guests, employees, and business interests.
We continuously review our internal practices to ensure that personal information is handled responsibly, accessed only by authorised personnel, protected against unauthorised disclosure, and retained only for as long as required by law or legitimate business needs.
Information We Collect
To deliver professional hospitality services, Landmark By Pai may collect different categories of personal information depending upon the nature of your interaction with the hotel.
When you make a reservation or stay at our property, we may collect identifying information such as your full name, residential address, nationality, date of birth where required, gender where voluntarily provided, telephone number, mobile number, email address, company name for corporate bookings, GST details for business travellers, and government-issued identification documents as required under applicable Indian laws.
For international guests, we may collect passport details, visa information, immigration records, country of residence, and other documentation required by statutory authorities for registration and compliance purposes.
During the reservation process, we may collect information relating to your arrival and departure dates, number of guests, preferred room category, special accommodation requests, dietary preferences where voluntarily disclosed, airport transfer requirements, event participation, celebration details, accessibility requirements, and other information necessary to personalise your stay.
When you dine at our restaurants, reserve banquet facilities, organise meetings or conferences, or attend events hosted at the hotel, additional information may be collected to facilitate reservations, billing, guest management, catering requirements, seating arrangements, and event coordination.
If you contact our hotel through email, telephone, online enquiry forms, social media platforms, or messaging applications, we may retain records of those communications to respond effectively to your enquiries, improve customer service, and maintain appropriate business records.
We may also collect information voluntarily provided through guest satisfaction surveys, reviews, testimonials, feedback forms, promotional campaigns, contests, loyalty initiatives introduced in the future, or other customer engagement programmes.
Information Required Under Applicable Laws
As a licensed hospitality establishment operating in India, Landmark By Pai is required to collect and maintain certain guest information to comply with applicable laws and regulations.
These statutory requirements may include guest registration records, identity verification, passport and visa information for foreign nationals, payment records, tax documentation, and other information required by law enforcement agencies, regulatory authorities, or government departments.
Such information is collected solely for lawful purposes and processed in accordance with applicable legal obligations. Where disclosure is mandated by law, Landmark By Pai will cooperate with the relevant authorities while taking reasonable steps to safeguard the confidentiality of guest information.
Lawful Basis for Processing Personal Information
Landmark By Pai processes personal information only where there is a lawful and legitimate basis for doing so.
Most personal information is processed because it is necessary to confirm reservations, provide accommodation, facilitate restaurant and banquet services, process payments, communicate with guests, and fulfil contractual obligations associated with the hospitality services requested.
Certain information is processed to comply with statutory requirements, including guest registration, taxation, financial reporting, public safety obligations, and other legal responsibilities imposed upon hospitality establishments under Indian law.
In some circumstances, we may process personal information based on your consent. For example, where you choose to subscribe to newsletters, receive promotional offers, participate in surveys, or voluntarily provide information through marketing campaigns, your consent serves as the basis for processing. You may withdraw such consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
We may also process limited personal information where necessary to protect the safety and security of guests, employees, hotel property, or to prevent fraud, investigate misuse, resolve disputes, enforce our policies, or pursue legitimate business interests that do not override your privacy rights.
Accuracy of Personal Information
Landmark By Pai strives to maintain accurate, complete, and up-to-date personal information to ensure the efficient delivery of our services.
We encourage guests to notify us promptly if there are any changes to their contact details, identification documents, billing information, or reservation preferences. Maintaining accurate records enables us to provide better service, prevent booking errors, comply with statutory obligations, and communicate important information regarding your reservation or stay.
Where inaccurate or outdated information is identified, reasonable steps will be taken to correct or update our records as soon as practicable upon verification of the requested changes.